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Board013 — Operations

The claim

Most operators file a ticket.I ship the fix.

217
Keys
70
Headcount
$6.0M
P&L, to 2025

Employment

  1. Property Manager

    Aug 2025 — Present

    AIDS Healthcare Foundation · Miami Gardens, FL

    I stayed on the property after AIDS Healthcare Foundation acquired the 217-room Stadium Hotel and reopened it as affordable housing.

    • Same building, same 217 rooms, a different mission and a different operating model
    • Retained through the transaction and the conversion

  2. Hotel Manager

    May 2023 — Aug 2025

    Stadium Hotel · Miami Gardens, FL

    I directed a 70-person rooms division — front office, housekeeping and security — at a 217-room, event-driven property turning roughly $6M a year.

    • Migrated RoomMaster to Mews in 10 days, cleansing 27,000+ profiles and cutting check-in 15%
    • Launched Duetto in under two weeks; Grand Prix pricing lifted ADR 6% year over year
    • Service recovery and 48-hour review replies took Booking.com from 7.7 to 8.4
    • Built a Python/SQL pace dashboard that saved eight admin hours a week
    • Closed 2024 rooms GOP margin up 2.8 points and trimmed supply spend 2%
    • Ran manager-on-duty hurricane relief, relocating 40+ guests with no negative reviews

  3. Front Office Manager

    Oct 2022 — May 2023

    Stadium Hotel · Miami Gardens, FL

    Promoted to lead the front office and prepare the property for new hotel and revenue systems.

    • Managed 40 associates; labour tracked 98% to forecast with under 1% overtime
    • Authored trilingual SOPs and training for the PMS migration; 100% certified pre-launch
    • Built a comp-set rate-shop tool flagging compression 10–14 days early; peak ADR up 4%
    • Cut call hold times from 3:40 to 1:50

  4. Front Desk Supervisor

    Apr 2022 — Oct 2022

    Stadium Hotel · Miami Gardens, FL

    Supervised five-agent shifts through 350+ arrivals and departures a day with under 1% cashier variance.

    • Onboarded 11 hires; ramp-up time down 30%
    • Daily readiness audits cut 'ready-but-dirty' rooms by 40%
    • Ranked top 5% in upsell revenue during NFL season

  5. Director of Operations

    Jan 2019 — Oct 2022

    All American Driveway · Miami, FL

    Held concurrently with the hotel roles above.

    Oversaw residential asphalt and paver crews across 50+ projects a year, each $5K–$200K.

    • Dispatch and barcode inventory overhaul cut overruns 10% and quote-to-invoice 20%
    • Rebuilt the website; inbound leads up 33%, average order value up 15%
    • Negotiated vendor terms saving $18K a year
    • 30+ months with zero OSHA-recordable incidents

  6. Front Desk Agent

    Feb 2019 — Jan 2021

    Stadium Hotel · Miami Gardens, FL

    Processed 200+ nightly check-ins with an average queue under 30 seconds.

    • 600+ shifts of nightly audits without posting errors
    • Reconciled OTA and GDS billing
    • Cross-trained on switchboard; call abandons down 18%

  7. Web Designer

    Mar 2018 — May 2018

    All American Driveway · Miami–Fort Lauderdale

    The first time I built software for a business I already worked in.

    • Built the marketing site; added analytics, CallRail and schema markup
    • Inquiries rose roughly 35% the following quarter

  8. Houseman

    Nov 2017 — Feb 2018

    Stadium Hotel · Miami Gardens, FL

    Where I started on this property. Nightly ballroom flips and deep-clean projects.

    • Cut average setup time roughly 20% by resequencing furniture moves
    • Employee of the Month
013 — Operations
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